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Explain the connection between IT infrastructure and business capabilities.

Explain the concept of service-oriented architecture (SOA). Support your answer with at least one example of an SOA.

Identify the primary differences between Wi-Fi and WiMax?

Why is trust important between an enterprise and its customers and how can the enterprise go about earning trust? Illustrate your answer with examples.

Why is a complaining customer valuable to a customer-strategy enterprise? Why are less customers complaining, despite the fact that it is easier to complain than ever? How might a company encourage complaints?

Paige enjoys trying to solve complex problems at work. She wants her employer to continue offering her opportunities that will increase her knowledge and skills. Based on the self assessment Paige would score highly on extrinsic motivation. True or false.