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From your own experience, describe a team, department, or organization that needed to change. Which of the change approaches presented in this chapter was used? Was it successful?

How might an organization use its culture to increase the probability of ethical behavior and decrease the probability of unethical behavior by its leaders and employees?

Describe how organizations use symbols and stories to communicate values and beliefs. Give some examples of organizations’ symbols or stories with which you are familiar.

What are the primary methods that Richard Teerlink used to change the culture of Harley-Davidson?

Provide two examples of how organizational culture is expressed at your college or university.

Case: Change Competency FedEx Office and Print Services, Inc.27 Kinko’s (now FedEx Office and Print Services) has come a long way since its humble beginnings as a college town copy shop. Kinko’s was the creation of Paul Orfalea, who started selling pencils and spiral notebooks on the campus of the […]