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June 27, 2019

Performance Management at Network Solutions, Inc. case study

Identifying or predicting positive and negative outcomes at Network Solutions, Inc. may be aided by the information on page 22 of the text where the author identifies the characteristics of an ideal performance management system (PMS). For this discussion, read Case Study 1-2: Performance Management at Network Solutions, Inc. on […]
June 27, 2019

How do you feel as a customer when you receive a: a. “Freezer” level of service?

This forum is in two parts; so, please address both in your post. Chapter one describes the procedural and personal dimensions of quality customer service, defining their interaction into four distinct patterns of meeting customer expectations. Part 1: Put yourself into the shoes of John or Jane Q. Public for […]
June 27, 2019

Ways to continue to expand your emotional intelligence and your leadership strengths in your current and future leadership roles

There are two parts to this culminating assignment: 1) Leadership integration paper, and 2) Leadership development plan. This assignment is built around the Emotional Intelligence 2.0 Assessment that you completed and the VIA Survey of Character Strengths (online assessment). During the term we will also have additional exercises and reflections […]
June 27, 2019

Your experience of leadership/organizational doubletalk your adult, professional, and other lives that changed you and your outlook on the world

Have you experienced the use of language that “argued for” something, while in fact undermining the very issue for which the speaker appeared to have been building the case? The instructor is curious if you can easily observe and identify doubletalk and doublethink? Please be honest and creative, and feel […]
June 27, 2019

What are the pros and cons of the studio model?

Read the following scenario and prepare a two page response: A large communications company has decided to institute a “Studio” model in their customer service department. Instead of individual CSR’s providing service to specific accounts, CSR’s will be placed in teams (studios) consisting of 6 members. The studio will service […]
June 27, 2019

Identify and describe how google search and google map improve your productivity and quality of life?

Identify and describe a service encounter where technology helps create and deliver the service in total or in part. What hard and soft technology most likely is involved?(one complete paragraph)
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