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Assignment Overview PricewaterhouseCoopers (2014), a company that provides audit and assurance, tax, and consulting services, stated labor is the single, largest expense most healthcare operations face, accounting for between 45 and 60 percent of operating cost. The healthcare field is highly regulated and a growing industry. With the shortage of […]

Read the following fact pattern and assess whether the plaintiff, Kim, has a claim for employment discrimination. Kimberly Cloutier began working at the Costco store in West Springfield, Massachusetts, in July 1997. Cloutier had multiple earrings and four tattoos, but no facial piercings. In June 1998, Costco promoted Cloutier to […]

In M3: Assignment 2, you developed a communications policy that mapped the type of communications messages for a specific audience at a company. In this assignment, you will go a step further and create a communications plan for your selected company. Refer to your work in M3: Assignment 2. For […]

When communicating within the context of a meeting, leaders and managers always must be mindful the strengths and drawbacks of meetings. Knowing how to design, develop, and shape your messages is important. Review the following scenario: You have been selected to address the quarterly meeting of your company’s board of […]

Communicating ethically to employees as well as other internal and external stakeholders is of the utmost importance for leaders and managers. Being able to build and maintain trust in order to be credible is essential. Using the module readings, the University online library resources, and the Internet, research ways of […]

As you learned in the previous module, delivering bad news requires communicating honestly and directly, but also effectively. Communicating negative information or giving feedback to an employee is especially important for both the employee’s as well as the organization’s morale. Review the following scenario: Nancy Douglas is an assistant accountant […]