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HCAHPS Scores and the Patient Experience: HCAHPS is both a financial and patient experience issue. As your text discusses, it also represents a marketing challenge. For your initial post, discuss your take on the advantages and disadvantages of the HCAHPA survey in 250 words or more.

How can a follower resist the coercion of an abusive leader? What are the strengths and limitations of viewing people trough McGregor lenses of Theory X and Theory Y? are there alternative perspectives you might use?

Can virtual teams be as successful as onsite teams? Why, or why not?

Project teams are said to progress through a number of stages as they mature together and eventually perform the work of the project. Do the stages of team development always apply to project teams? What would happen, in your view, if a team failed to progress through all stages?

How important to you are the collectivist values of Theory Z? How do they change one’s leadership style?

Why do you think statistical tools are important in a total quality management organization?