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In about 100 words, explain why more businesses are using measures such as return on investment in the second wave of electronic commerce than in the first wave.

In about 100 words, explain what a warranty disclaimer is and describe the circumstances under which a company that is doing business online might want to use one.

Imagine you are the benefits and services manager for a medium-sized U.S. firm that offers consulting services. Describe how you could use benefits and services to improve your organization s productivity.

If you were part of a firm s leadership team, under what conditions would you choose an acquisition over an alliance, and vice versa?

You are consultant to a small retailer interested in setting up a transactional e-commerce site. Create a summary guide for the company about the stages that are necessary in the creation of a web site and the management issues involved.

With reference to customer acquisition and retention, explain two goals for each required by an e-commerce site manager.