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What circumstances would warrant the creation of a process map? Also, identify a process in your life or at work that would benefit from a process map. Take some time to compare your responses to your classmates’ responses.

Sales ethics creates a moral framework as a guide for salespeople. Since salespeople daily have contacts with customers, they may be called on to make fast decisions while in the field to respond to customer requests and/or competition. This chapter should leave you with a higher appreciation and understanding of […]

Chapter 6 discusses four types of perceptual distortions: stereotyping, halo effects, selective perception, and projection. Define each of these and provide an example.

Given that we don’t control how many people will stay in a given market in a year, and so basically a long range forecast is a “guess,” what do you think is the most important reason to prepare an annual forecast and why?

“Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training” – using Nonaka’s model of knowledge creation (in Week 1), discuss the statement. You can also use examples from your own experiences

You have developed a new system for an accounting firm and are getting ready to deploy it. After debating the cutover strategies, you have narrowed it down to two possible options – parallel start-up and direct cutover/conversion. Which one would you prefer and why? Research these two cutover strategy options […]